Refund policy

RETURNS
You may request a return within 7 days of delivery. To be eligible, items must be unworn, unwashed, undamaged, and in their original condition with all tags attached.

HOW TO START A RETURN
Email us at ilvenssaa@gmail.com with your order number and the item(s) you wish to return. We will send you the return instructions. Items sent back without first requesting a return cannot be accepted.

RETURN SHIPPING
Unless the item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo, and we will make it right at no cost to you.

NON-RETURNABLE ITEMS
Items that have been worn, washed or altered, and items marked as final sale, cannot be returned.

REFUNDS
Once your return is received and inspected, we will notify you of the approval. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to process it.

EXCHANGES
The fastest way to get a different size or color is to return the item you have and place a new order.

QUESTIONS
Email us at account.ilvensa.com