When will my order arrive?
Most orders are delivered within 5–10 business days. As soon as your order ships, you'll receive an email with a tracking number so you can follow it every step of the way.
How much is shipping?
Shipping is free on every order to the United States. No minimum, no surprises.
Do you ship outside the US?
At the moment we focus on shipping within the United States.
How do I find my size?
Every product page includes a detailed size guide in inches. Measure a similar piece you already own and compare it with our chart. If you're between sizes, we recommend sizing up for a more relaxed fit. Still unsure? Email us and we'll be happy to help.
Can I return or exchange an item?
Yes. You can request a return within 7 days of delivery. Items must be unworn, unwashed and in their original condition. Please email us before sending anything back so we can give you the return instructions. See our full Refund Policy for details.
What if my item arrives damaged or incorrect?
We're so sorry! Email us within 7 days of delivery with your order number and a photo of the item, and we'll make it right.
Can I change or cancel my order?
Orders are processed quickly, so please email us as soon as possible. If your order hasn't shipped yet, we'll do our best to help.
Which payment methods do you accept?
We accept all major credit and debit cards and other secure payment options shown at checkout. All payments are processed securely.
How can I contact you?
Email us anytime at ilvenssaa@gmail.com. We usually reply within 24–48 hours.